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Frequently asked
Everything you need to know
Omelo Vet is a web-based platform - no app download needed. You can access it from any browser on your phone, tablet, or computer.
Absolutely. Many pet owners come to us without an existing vet relationship. We provide expert advice and can help guide you to in-person care when needed.
We're faster, more affordable, and available 24/7. However, we complement rather than replace in-clinic care - physical exams, diagnostics, and procedures still require a physical visit.
All our vets are licensed veterinary professionals with real clinical experience. They are verified, credentialed, and based across multiple countries.
We cannot perform physical examinations, run lab tests, prescribe controlled medications, or handle emergencies. For anything urgent or requiring hands-on assessment, please visit your nearest clinic.
Yes. Our vets are available 24/7, including evenings, weekends, and holidays.
In some regions and for certain conditions our vets may be able to issue prescriptions. However, this varies by jurisdiction - your vet will let you know what's possible during the consultation.
If our vet determines your pet needs in-person care, they will clearly advise you and can help you prioritise the urgency so you know how quickly to act.
No. If your pet is in immediate danger - difficulty breathing, suspected poisoning, severe injury - please go to an emergency vet clinic right away. We are not an emergency service.
We primarily support dogs and cats. Some of our vets also have experience with rabbits, birds, and small mammals - let us know your pet type when booking.
Still have questions? Book a consultation and ask your vet directly.
Frequently asked
Everything you need to know
Still have questions? Book a consultation and ask your vet directly.
Omelo Vet is a web-based platform - no app download needed. You can access it from any browser on your phone, tablet, or computer.
Absolutely. Many pet owners come to us without an existing vet relationship. We provide expert advice and can help guide you to in-person care when needed.
We're faster, more affordable, and available 24/7. However, we complement rather than replace in-clinic care - physical exams, diagnostics, and procedures still require a physical visit.
All our vets are licensed veterinary professionals with real clinical experience. They are verified, credentialed, and based across multiple countries.
We cannot perform physical examinations, run lab tests, prescribe controlled medications, or handle emergencies. For anything urgent or requiring hands-on assessment, please visit your nearest clinic.
Yes. Our vets are available 24/7, including evenings, weekends, and holidays.
In some regions and for certain conditions our vets may be able to issue prescriptions. However, this varies by jurisdiction - your vet will let you know what's possible during the consultation.
If our vet determines your pet needs in-person care, they will clearly advise you and can help you prioritise the urgency so you know how quickly to act.
No. If your pet is in immediate danger - difficulty breathing, suspected poisoning, severe injury - please go to an emergency vet clinic right away. We are not an emergency service.
We primarily support dogs and cats. Some of our vets also have experience with rabbits, birds, and small mammals - let us know your pet type when booking.