Privacy Policy

We collect information you provide directly to us, including: • Personal identification information (name, email address, phone number) • Pet information (pet names, species, breed, age, health history) • Payment information (processed securely through our payment providers) • Communication records with our veterinary team • Usage data and preferences We also automatically collect certain information when you use our service: • Device and browser information • IP address and location data • Usage patterns and analytics data • Cookies and similar tracking technologies

We use the information we collect to: • Provide veterinary consultation services • Process payments and send transaction confirmations • Send appointment reminders and follow-up communications • Improve our services and develop new features • Respond to your inquiries and provide customer support • Send promotional communications (with your consent) • Comply with legal obligations

We do not sell your personal information. We may share your information with: • Licensed veterinarians providing consultations • Payment processors for transaction handling • Service providers who assist in our operations • Legal authorities when required by law • Business partners with your consent

We implement industry-standard security measures including: • Encryption of data in transit and at rest • Secure servers and databases • Regular security audits and assessments • Access controls and authentication requirements

You have the right to: • Access your personal information • Correct inaccurate information • Delete your personal information • Opt-out of marketing communications • Request a copy of your data • Lodge a complaint with a supervisory authority

We use cookies and similar technologies to: • Remember your preferences • Analyze site traffic and usage • Provide personalized content • Enable certain site functionality You can manage cookie preferences through your browser settings.

Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

If you have questions about this Privacy Policy, please contact us at: • Email: privacy@omelovet.com • Address: Omelo Vet Privacy Team We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page.